COVID-19 Policy

COVID-19 Update


Shopping in Store

As of Monday 22nd June, all of our Adel branches will reopen for in-store shopping, with the exception of our Louth store which will reopen on 2nd July. Strict social distancing measures will be in place so please ensure you follow all guidance when visiting our stores (you can find more details about the steps we are taking below). Please note the below opening hours as these may differ from normal:


Adel Barnsley: Monday-Friday, 8am-5pm; Week Commencing 6th July, normal hours resume

Adel Doncaster: Monday-Friday, 8am-5pm; Week Commencing 12th July, normal hours resume

Adel Scunthorpe: Monday-Friday, 8am-5pm

Adel Derby: Sunday, 10am-3pm; Monday-Thursday, 8am-5pm; Friday, 9am-3pm

Adel Louth: Store will reopen on 2nd July and will be open for shopping Monday, Thursday, Friday & Saturday, 9:30am-4:30pm, and Sunday, 10am-4pm. Adel Louth will be closed on Tuesday and Wednesday but you will be able to call to place an order over the phone.

All other branches: Normal Hours from Monday 22nd June.

See you soon! x


Call and Pick-Up Service

Here at Adel, we are continuing to adapt to the increased demand that we have experienced since the COVID-19 lockdown. While we firmly believe that the safest shopping method for our staff and for you, our customer, continues to be our online service, we are now offering a limited Call and Pick-Up Service for those who are unable to shop online.

As of Monday 15th June, you are now able to place your order over the phone for collection from our Sheffield, Bradford, Doncaster, Derby, Halifax, Huddersfield, Hull, Leeds & Scunthorpe branches. This service will be available from our Barnsley branch as of 18th June, and on selected days from our Louth branch (20th, 21st, 27th & 28th June). Your pick-up time will be arranged for you as soon as possible or at an agreed date closer to your planned reopening time.

Please be aware that all of our stores remain closed to customers and entry will not be permitted under any circumstances. Any pre-arranged orders can be picked up from outside the store to ensure that social distancing measures are adhered to. If you arrive at the store for pick-up and encounter any other customers, please maintain standard social distancing measures of at least 2m. Please do not arrive at the store without a pre-booked slot.

Our Pick-Up locations are currently being staffed from 9am – 4pm, Monday-Friday on a voluntary basis by dedicated members of our team, so please be courteous and patient as they do their best to assist you in this difficult time.

Love Team Adel x

Online Orders

All online orders are still being processed; however, please be aware that due to exceptionally high volumes of orders, next day delivery is currently unavailable. Please see our Delivery & Returns page for further information.


Please see our latest COVID-19 Policy for all areas of the business below.

At Adel Professional, the safety of our colleagues & customers is paramount. In line with the government’s guidelines in relation to working safely in shops & branches, as a business, we have put together a risk assessment for each of our sites. A copy of each of these assessments is shown in each relevant site. Following these assessments, we have put together the following policy to take immediate effect.

Store Sites

·         All Stores have invoked strict social distancing measures including

o   Clear floor tape for circulating a new one-way system through the store.

o   Floor stickers for queuing near the till.

o   A maximum amount of people for each size store has been determined

o   A safe queuing system outside each branch away from car parking spaces.


·         Increased hygiene measures including:

o   Safety screens for the cashier

o   Face coverings/visors available for staff if necessary.

 o   A sanitising station at the front of each store to clean hands & trolleys/baskets.

o   Staff have been instructed to wash regularly and wear gloves when accepting deliveries from our warehouse & external deliveries.

o   Clean down of each working station every hour.


·         Staff will be temperature tested on entering the workplace

·         Where possible we have limited the staff members allowed on site at any one time & paired them up together to minimise cross contamination.

·         Non-essential visitors are not allowed on the premises till further notice.


Head Office


·         All non-critical meetings will not take place. If an urgent meeting is to take place, social distancing measures have been put in place.

·         Staff have been instructed to wash regularly and wear gloves when accepting any external mail.

·         Employees with the ability to work from home have been offered this option – those in the office environment have been socially distanced.


Central Warehouse

·         Warehouse personnel have been isolated with the following rules

o   No store visits unless business critical

o    No office visit unless business critical

o   All communication via phone/ email

o   If needed to be in stores or office, staff are to not make contact with any store members/customers or reps – the 2m rule must be fully observed at all times.

·         Increased hygiene measures including:

o   Face coverings/visors available for staff if necessary.

o   Staff have been instructed to wash regularly and wear gloves when accepting deliveries from our stores & external deliveries.

·         Social distancing measures have been put in place to reduce risk of cross contamination

All Sites 


·         Staff and visitors are not to shake hands or physically greet in any way such as hugging and kissing.

·       Clean down of each touch point every 4 hours.

·         All staff are to use and clean their own utensils.

·         Any utensils used in store will be washed after each use and not left unattended. 

·         All reusable towels to be removed and single use disposable towels/bed roll to be used.

·         All toilet/ washing facilities and shared work surfaces to be cleaned daily with strongest possible cleaning agent.

·         Gloves to be worn when handling deliveries in and out of the store to avoid passing any infection from store to store.


Educators & Field Sales Personnel


All Education Courses & Field Sales visits will be cancelled until 1st August 2020. A review will take place by this date as to when these areas of the business can resume.


Customer Guidelines

·         If you have any of the following symptoms, please do not enter the store:

o   High temperature

o   Continuous Cough

o   Loss of Taste & Smell


·         Follow all signage laid out & social distancing measures that have been put in place.

·         Customers to shop alone where possible. No group shopping allowed.

·         For customers with small children we ask that they maintain responsibility for their social distancing rules.

·         Use contactless/card payments as a preferred choice of payment.

·         Touch less where you can – pick up only when you intend to buy

·         Coffee and tea facilities have been suspended until further notice.

·         Our toilets will be for staff use only until further notice.

·         Customer shade guides will be removed to avoid cross contamination.

·         No returns unless there is a manufacturing fault.

·         Purchasing Limits - To ensure there is enough for everyone, we have placed purchase limits on certain products that are in high demand. A full list can be obtained in store. 


Last updated 17th June 2020