Delivery & Returns Policy

Dispatch Times

  • We aim to dispatch orders within 24 hours; however, this can vary due to stock availability.

  • Furniture, equipment and special order items are normally delivered within 2-4 weeks, although some items may take 6-8 weeks. You will be advised of the estimated delivery date shortly after your order is placed.

  • Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

  • Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law et cetera.

  • We cannot deliver to BFPO addresses as we do not use Royal Mail for deliveries.

Next Day Delivery

  • We use a courier 'next working day' delivery service for all orders dispatched by us to UK Mainland (some orders may be sent direct from manufacturers). Please allow an extra working day for delivery to UK Offshore, Northern Ireland, and Northern/Rural Scotland destinations.

  • Applies to UK Mainland (excluding Northern/Rural Scotland) where orders are placed and payment is received before 4pm, Monday to Friday (GMT/BST) and where all items on the order are in stock.

  • Orders containing items that are not stocked by us or sent directly from our suppliers - such as salon furniture, equipment, or professional kits - will not be eligible for this service. Such items will normally state 'special order' before you add them to the basket.

  • Orders placed before 4pm on a Friday will be due for delivery on the following Monday. If the day of delivery is a Bank Holiday then the order will be due for delivery on the next available working day.

  • We accept no responsibility for late, missed, or non-delivered orders as these are carried out by a courier company (DPD) on our behalf.

  • The next day delivery service does not apply for the following: orders placed during the weekend, orders placed during and shortly after promotional periods, after a Bank Holiday weekend, or during the Christmas & New Year period. During these times, we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.

Delivery Rates

UK Mainland - Next Day: £5.95 + VAT (£7.14 inc. VAT) - free for orders over £60 + VAT

Northern/Rural Scotland (including Highlands & Islands) - 2-3 Days: £17.50 + VAT (£21 inc. VAT) - free for orders over £200 + VAT

Northern Ireland - 2-3 Days: £17.50 + VAT (£21 inc. VAT) - free for orders over £200 + VAT

Channel Islands, Scilly Isles, Isle of Man & Isle of Wight - 2-3 Days: £17.50 + VAT (£21 inv. VAT) - free for orders over £200 + VAT

Large Items

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items, whether inside or outside of the UK. You will be informed of this before your order is dispatched.

Delivery Restrictions

Due to territory restrictions, we are unable to ship A.S.P Affinage Salon Professional products outside of our territory.

Broadly, our territory for A.S.P Affinage Salon Professional covers parts of Yorkshire & the Humber and Lincolnshire. If we are unable to ship A.S.P products to your postcode, a notice will appear on the basket page asking you to remove the branded products before continuing to order confirmation and payment.

View A.S.P Territory Map

We also reserve the right to impose quantity restrictions on any of our products. Any restrictions will be clearly displayed on the relevant product pages and the basket page.

Free Delivery Offer

UK Mainland

Offer valid on orders placed online totalling £60 + VAT or more. Training courses, furniture, equipment, professional kits and delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge of £20 + VAT.

Northern Ireland, Scottish Highlands & Offshore

Offer valid on orders placed online totalling £200+ VAT or more. Training courses, furniture, equipment, professional kits and delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge of £30 + VAT.

Delivery Notification Service

  • When your order has been dispatched, you will receive an email alert from Adel Professional.

  • Any correspondence regarding your order delivery after this dispatch email will come from our courier company, DPD.

  • DPD will notify you via email, SMS, and/or DPD App push notification regarding the delivery of your order, providing your 1 hour delivery slot and information on delivery options.

  • All orders are delivered using a signed-for service. 

  • If you are not present when DPD attempts to deliver your order and you have not provided alternative instructions (e.g. leave in a safe place, deliver to a neighbour, or deliver on an alternative day), DPD may deliver your order to your nearest DPD Pick Up Shop. You will be notified of the Pick Up Shop location by DPD in the event that your order is redirected
  • Please note that if delivery fails on a number of occasions or if incorrect delivery details are provided, the courier may return your order to us. If this happens, a refund will be processed for your order, minus the original carriage charge.


  • When purchasing goods for delivery outside of the UK, you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges; we have no control over these charges and cannot predict what they may be.

  • If you are ordering goods for delivery outside of the UK, it is your responsibility to comply with all laws and regulations of the countries through which the goods will travel and to where the delivery is to be made.

Force Majeure

Adel Professional shall be entitled to cancel or delay delivery of orders if we are delayed, hindered, or prevented from delivery through circumstances beyond our control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god, or failure to deliver by suppliers or couriers.


Returns Address

Please send your returns to:

FAO Returns Department

Units 6-7

Roman Ridge Road


S9 1GB

Returns Policy

  • Goods bought online should be returned within 14 days of delivery, unused and in their original packaging. If goods are returned in an unsaleable condition, we reserve the right to return these to you.

  • Please email us at or call us on 0114 284 2098 to inform us of your intention to return goods and the reason for the return.

  • Goods must be returned to the address shown above (refunds for online orders cannot be processed in store).

  • Please ensure a copy of your invoice/receipt accompanies the return.

  • We strongly recommend you use recorded delivery as we cannot accept responsibility for any lost goods. Please email your tracking number to

  • Customers are responsible for the cost of return postage.

  • The original delivery charge cannot be refunded.

  • All REM Furniture items are non-returnable. Cancellation of furniture orders at any point after ordering may be subject to a cancellation fee.

  • Due to hygiene regulations we cannot accept returns (subject to our discretion) for the following products if the packaging has been opened: scissors, razors, clippers and trimmers, cosmetics, hair brushes, hair extensions, straighteners and tongs, body jewellery, aerosols, piercing tools, manicure and pedicure tools. This list is not exhaustive and does not affect your statutory rights.

  • Some items, such as peroxide, may be prohibited by certain carriers and you may not be able to return these to us - please bear this in mind when ordering.

Faulty, Incorrect or Undelivered Goods

  • We take great care to ensure all goods received are correct and undamaged. In rare cases where incorrect or damaged goods are received (or where goods you expected to arrive haven't) you must inform us within 48 hours of delivery/expected delivery by emailing or calling 0114 284 2098.

  • Please return the goods back to us at the address listed above (refunds cannot be processed in store) using recorded delivery and we will reimburse you for the cost of the return postage.

  • For faulty or incorrect orders that need to be returned, we will refund the original carriage charge.

  • For faulty electrical items, please refer to the returns policy enclosed within the product packaging.