What time are your stores open?

Most of our stores open at 8am Monday-Friday with some stores offering shortened shopping hours on Sundays. Closing times vary from day to day and store to store so please check the full store opening hours.

What time does your customer service team operate?

Our dedicated customer service team is available Monday-Friday, 8am-4pm. You can contact them on 0114 284 2098 or via email at If you need assistance over the weekend, please send us an email and someone will get back to you as soon as they can after the weekend.

Are you open to the public?

Adel Professional operates solely as a trade only wholesaler for hair and beauty professionals. We do not supply to the general public.

My Account

How do I register for an account?

Do I need a trade card?

I've forgotten my password - what do I do?

How do I change my personal details?

My Order

Can I cancel my order?

Can I add items to my order?

Why have I been charged for delivery when my order is over £50?

Do I have to pay VAT?

I've added multibuy items to my basket - why haven't I qualified for the promotion?

Why can't I order certain products?

Delivery & Returns

How much does delivery cost?

How long does delivery take?

Can I track my delivery?

What happens if I miss my delivery?

I've received the wrong item - what do I do?

How do I return an item?

How long will it take for my return to be refunded?

Why isn't my refund showing in my bank?

Adel Academy

I'm a complete beginner - can I train with you?

Where are your Training Academies based?

Will I receive confirmation of my course booking?

Will I receive a certificate once I've completed my course?

Can I obtain insurance once I've completed my course?

What do I do if I'm unable to attend my course?

I've lost my certificate - can I get a replacement?